Returns, exchange & buy-back

Each piece is made for your order at our own bench. Here is when an order can be cancelled, what happens if something is wrong, and how our gold is exchanged or bought back.

Cancelling an order

• Before you pay: free, any time. Tell us on WhatsApp, or simply don't transfer — an unpaid order lapses when its 24-hour hold ends.
• After you pay, before work begins: ask us on WhatsApp the same day, and we will tell you what can be done.
• Once work has begun: a made-to-order piece cannot be cancelled for a refund.

Because every piece is made for its order, we don't take a piece back for a refund once it has been delivered and is as ordered. Our gold can always be exchanged or sold back at the counter, as below.

If something is wrong

If your piece arrives damaged, or is not what you ordered, tell us on WhatsApp at +92 335 2275553 within 48 hours of delivery, with photographs. A video of the parcel being opened helps. Quote your order number.

We will repair it, remake it or refund you. Which one depends on the fault, and the choice is ours; we tell you before anything is done, and how to send the piece back if we need it.

A ring or bangle made in the size you chose, which turns out not to fit, is not a fault — but it can usually be resized (below).

Exchange and buy-back

Gold from TAHERI can be exchanged for another piece, or sold back to us, at the counter in Karachi. Bring the piece with its invoice.

• We take it back by the weight of its gold, at that day's rate.
• Making, wastage and stones are not returned.
• The counter tells you the figure before anything is agreed.

Diamonds: ask the counter. Bring the piece with its certificate.

Resizing

Most rings, and some bangles, can be resized. Bring the piece to the counter or ask on WhatsApp. We tell you whether it can be done, and the cost, if any, before we start.

How to reach us

WhatsApp +92 335 2275553 or +92 326 2275554, Saturday to Thursday 11:00 – 21:00 · Friday 15:30 – 20:00. Have your order number ready. More on Contact & visit; the full terms are on Terms of sale.